What to Check Before Buying a Used or Refurbished Phone

A good used phone can save you a lot of money, but only if you check it properly before you pay.

Check the basics

• Look at the screen for cracks, dead pixels or discolouration.
• Test the touch screen across every corner.
• Make sure the cameras, speakers and microphone all work.

Check the battery and charging

Ask about battery health and test that the phone charges normally with its cable.

Check the SIM and network

Confirm whether it uses a physical SIM, an eSIM or both, and that it works on your network.

Ask about condition and warranty

Know whether the phone is brand new, UK used or refurbished, and what warranty or return period applies before you pay.

Browse our phones or ask us on WhatsApp if you need advice.