Refund & Returns Policy
Last updated: October 2026. This page was left as an unpublished draft on the previous website and has been drafted fresh here as a starting point — please review, adjust the timeframes/conditions to match your actual policy, and confirm before publishing.
Returns
If you receive a product that is faulty, damaged, or not as described, please contact us within 7 days of delivery at info@skymaxdigitals.com or +254799774933 with your order number and a description (and photo, if possible) of the issue.
Eligibility
- Item must be unused and in its original packaging, unless it arrived faulty
- Proof of purchase (order number or receipt) is required
- Certain items (e.g. opened consumables, custom/branded printing and design work) may not be eligible for return
Refunds
Once a return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds are processed back to your original M-PESA payment method within a reasonable timeframe.
Exchanges
We're happy to exchange a faulty item for the same product where stock allows. Contact us to arrange this.
Services
For service engagements (POS/ERP setup, web development, design, printing, system support), refund terms are agreed individually with each client as part of the service agreement/quote.
Contact Us
For any return, refund, or warranty question, reach us at info@skymaxdigitals.com.